Hmm. I didn't get that. Did you mean: Caveat Emptor?
If you've got AT&T, get rid of them. Banish them from your lives and walk into the light. They bill themselves as this great company with a tradition of customer service. My friends, let me tell you, the truth is that they are nothing of the kind. They're a bunch of creeps there who wouldn't give you the time of day if you worked in a watch factory.
"Hmm. I didn't get that. Did you mean: Bite Me?"
As frequent readers know, I've had some problems getting internet access in my new house. It's frustrating to not be able to access the internet. Oh sure, we've got a dial-up connection, but after years of high-speed, there's no way to go back. A dial-up connection now is like trying to live on a trickle of water when you can hear a river behind some inaccessible wall. You know there's more, so it's torture to try to subsist on what you can have.
"Hmm. I didn't get that. Did you mean: Sucker?"
Well, I finally called up AT&T today to scream and shout at them to fix my internet connection when I got Caitlin on the phone (after, of course, numerous voice prompts. And AT&T doesn't have the prompts where you 'Press One' or 'Press Two'. No, they have actual VOICE prompts. You SAY the option you wish to use. That's the most annoying thing because you can't even talk while you're trying to reach a live person. You have to stay quiet or the computerized woman's voice says something patronizing.
"Hmm. I didn't get that. Did you mean: Go to hell and die?"
Anyway, back to Caitlin. When I got to her I was prepared to scream at her, but she solved the problem instantly. When you disconnect service at one address, you have to call in to AT&T to re-register your service. It would have been nice to know this when I set up the move, rather than having to call in and listen to... HER:
"Hmm. I didn't get that. Did you mean: Spawn of Satan?"
Well, I'm going home tonight to set that up and it's going to be the last time I listen to that terrible AT&T woman. There has to be a better option than dealing with a company that has such obvious contempt for it's customers.
"Hmm. I didn't get that. Did you mean: Cable Modem?"
Exactly.
posted by Josh @ 1:59 PM
3 comments
3 Comments:
that's f-ed up. i HATE the kind of customer disservice (that shows up a lot in governmental bureaucracies) that fails to tell you the piece of information you should have known in the first place.
what do you mean you have to re-register? what are all those stupid fees for?
and, yes, voice prompts make me cranky. i don't like talking to a fake voice. you know i'm inaudible and mumbly anyway.
did you try the just press 0 trick?
your blog says "0 comments," but it's showing my comment when i clicked into here.
etrange.
dear biblio-boy, why dost thou ne'er comment upon mine blog?
vani-T
good to see you last night. and tonight, maybe, too.*
*provided for those who may be tracking my movements and meetings for national security purposes.
You need to switch to Time Warner. For $120 per month, you get your phone with unlimited long distance, your internet, and digital cable with HDTV and DVR. Everything is really reliable, and it pretty cheap for all you get.
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